Studies show that 45 percent of work activities can be automated using technology. 

Does your business use automation? What activities could be automated to save time and resources? How will automation shape business activities in the future?

Automation in business continues to grow and evolve into new areas. This business process mapping software by BusinessOptix is a great example of it. 

Keep reading to learn more about how business process automation will shape 2021.

1. Productivity

With some companies continuing to work remotely and others adopting a more hybrid model, work productivity is an important focus for companies in 2021. 

Adopting business process automation in certain areas of the business operations will allow companies to drive operational efficiency and improve the processes they currently have in place for completing business tasks.

For example, if you have an employee send out 200 emails per day to generate new leads you can automate this process and have them focus on a different form of lead generation that is not able to be automated. This would increase productivity by completing two lead-generating tasks in the time it would take to complete one.

2. Payroll

Payroll is an essential role of every business because without it there is no structure for your employees to get paid. Your accounting person or team already handles all of the financial transactions within your business, so automating this would be a great help to them. 

By using automation, you can generate a check stub template and save time when it comes to tax season each year. 

3. Customer Service

While it is important to have real people for customers to talk to with concerns, not every question needs a phone call. There are new live chat technologies that can answer common questions that consumers ask and save your customer service team for the questions that only a human can answer or help with.

You could also follow up a purchase with an automated customer service email that asks about their experience or requests a review of the product/service after a few months.

4. Business Process Automation For HR Teams

Hiring a new employee can be a long, drawn-out process. From posting and advertising the position to conducting rounds of interviews, to onboarding the new employee can take weeks or even months at times. 

Statistics are showing that automation use will continue to grow for human resource teams in order to connect them with talent faster and more efficiently. 

5. Information

A big benefit of automated processes is the ability to capture a wealth of consumer information. This will benefit companies because they can use this information to build future marketing campaigns and spend less time on the processes that are not working.

Building a clearer customer profile will be important in all areas of your business as the competition for customer attention continues to grow.

Get Started Today

Now that you have read about how business process automation will shape 2021, you can start integrating it into your current practices.

Determining what areas of your business can be automated to save you time and money can open up new opportunities for your business. Check out our website blog for more informational articles like this one.