Carshield, a notable provider of Vehicle Service Contracts (VSC), offers coverage plans that advance beyond the original manufacturer’s warranty. Conserving and maintaining a vehicle is a priority, as it provides benefits like value retention.
Wear and tear is one of the most common causes of unexpected repairs, and consequently, unexpected repairs are a large reason why auto warranties are needed. However, a vehicle does not actively require repair for an auto warranty to be needed, as the fear of deterioration over time is as good a reason as any.
Carshield’s coverage plans exist to relieve the worry of unexpected repairs and wear and tear. There are several comprehensive coverage plans designed with the customer’s requirements in mind and additional benefits such as 24/7 roadside assistance, rental car coverage, and reimbursement for alternative modes of transportation.
For more information on how Carshield operates, its plans, and pricing, check out this review.
In this article, we will discuss Carshield’s pros and cons, who benefits from them, and finally, highlight the importance of customer reviews and their role in Carshield’s image.
The Pros of CarShield
Transferable warranties: Carshield’s warranties are transferable from one owner to another. If the warranty is active, this provides enhanced value to the vehicle in the case of reselling. Notably, they are not transferable from one vehicle to another; only one owner can transfer them to another.
24/7 roadside assistance: Commitment to customer service is apparent as they have access to assistance anywhere and anytime, providing peace of mind in case of emergencies.
Reimbursements: With Carshield, customers are able to obtain either a rental car for 7 to 14 days, up to $100 of pocket money, or up to $60 in rideshare allowance.
Affordable plans: Several coverage plans are available, all with different prices; therefore, no matter the budgetary requirements, there is a coverage plan available.
High-mileage vehicles: The willingness to provide protection for vehicles with a mileage of 300,000 is a significant advantage, as not every auto warranty company provides this service.
The Cons of CarShield
Hybrid vehicles are not covered: There is no indication that Carshield does provide protection for hybrid vehicles, although it does provide protection for fully electric vehicles.
Limit of liability: Like many auto warranty providers, Carshield has a limit of liability. This means there is a limit on the amount the company is willing to pay for repair costs, which is included in the contract.
Who Benefits from CarShield
Owners of old cars
Older cars can benefit from Carshield’s auto warranty, as it provides security from wear and tear costs. The older the car gets, the more likely it is to experience breakdowns; therefore, Carshield offers warranties for cars with a mileage reaching 300,000, ensuring that no matter how old or used a car is, a protection plan is available.
Owners of new cars
Owners of new cars may believe that their manufacturer’s warranty is sufficient. However, once that expires, the danger of breakdowns will still exist. Therefore, Carshield’s warranty is beneficial to ensure that it remains in prime, drivable condition.
Budget-conscious individuals
Carshield’s auto warranties are the best option for budget-conscious customers. Those who are keen on protecting their vehicles while also being conscious of how much they pay could turn to Carshield for an answer. The coverage plans’ affordable pricing ensures that the vehicle is protected while sticking to any budgetary restrictions.
Regular travelers
Regular travelers especially benefit from Carshield’s auto warranty. Affordable plans, 24/7 roadside assistance, and reimbursements are useful perks for those who are frequently on the move.
Families:
One way families can benefit from Carshield is through their straightforward claims process.
Families who are busy focusing on other things can maintain peace of mind if their car breaks down, as all processes are handled by the claims department and the repair facility’s service provider. In addition, families have the opportunity to protect their vehicles and maintain their budget as well.
Importance of Customer Reviews
Customer reviews offer valuable insight into auto warranty companies as customers turn to other customers for their opinions on the service, the auto warranties, and the company as a whole.
Positive and negative reviews are extremely important, allowing potential customers to gauge the level of satisfaction among existing policyholders. After having read customer reviews, prospective customers can make informed decisions on whether or not they will actually purchase an auto warranty from a company. Customer reviews provide raw transparency that the company might not provide.
In terms of Carshield’s customer reviews, a great deal of positive reviews exist and have a high rating of 4.0/5.0 on TrustPilot. With that in mind, it is no surprise that negative reviews exist as well. On BBB, they do have a rating of 1.35/5, with a caution that Carshield has received repeated complaints from customers with no improvement.
Most complaints consist of customers stating that they have not received coverage for certain parts, that a limit of liability exists, and that Carshield has not covered the entire repair cost.
Based on our research, Carchield does attempt to resolve these complaints by responding to customers and clarifying if a mistake has been made on their part or the customers.
All in all, having established that customer reviews are important, it is still necessary for existing or future customers to read the fine print of any contract before signing. Additionally, customer reviews bear influence but are not always the deciding factor since 89% of customers will highly likely use a business’s services or products if they respond to positive or negative reviews. With that said, Carshield does respond to almost all reviews.
Conclusion
Carshield provides a wide range of protection plans that provide valuable coverage for vehicles, lifting the financial burden of unforeseen repairs. There are limiting factors with the many pros of Carshield, such as transferable warranties, 24/7 roadside assistance, reimbursements, affordable plans, and coverage for high-mileage vehicles. Those factors include the limit of liability and the fact that hybrid vehicles are not covered.
Moreover, Carshield benefits a wide market, including, but not limited to, owners of old cars, new cars, budget-conscious individuals, frequent travelers, and families. Customer reviews are valuable for both customers and companies, allowing customers to make decisions and businesses to acquire new customers. Carshield’s customer reviews and responses are telling signs of how the company operates.
