Call Center software automates the process of receiving and responding to customers’ phone calls. It helps in standardizing the communication with potential customers. Call center outsourcing in the Philippines balances the use of these software to support their customers to maintain a personal connection.
Selecting the right communication solutions is very important for a business. There are many different kinds of call center solutions available in the market. Sometimes, it is difficult to choose the most suitable one. So, here is the list of top 10 call center software. Go through the details and choose the best suitable one for you.
This call center software is exclusively for enterprise teams. It helps to manage phone support quickly and easily. Talkdesk is the most relevant choice to deliver a consistent user experience. This software offers cloud solutions. Also, it offers simple CRM integrations and settings configurations.
Talkdesk’s Service Features Includes;
Call recording and monitoring
Benefits of Talkdesk’s contact center software
It is simple to use. The user interface is easy to understand. So, it is a preferred choice to manage a large volume call in an enterprise-level company. It provides distinct benefits such as;
Easy navigation into the system
improves customer call experience
The call center software solution from this IT company is helpful in many ways. Understand what they are offering, and match it with your business needs.
It is one of the top business communication platforms across the globe. RingCentral provides one unique feature “ring out”. It enables calling from a computer with an internet connection and any phone. This solution provider has 400,000+ customers and partners globally.
RingCentral address specific needs of a business such as
Remote work facility
Cloud phone system
Remote customer service
Intuitive integration, and many more
With this need, it is easier to identify the right contact center solution for business. Besides, the advantages of using this call center software include;
Remote meeting with high-quality video/audio call
The latest technology that supports all devices
Easy to use and manage
Offers 99.99% uptime
Secure business communication
Go through the key details about RingCentral and identify if it fits the requirements you are looking for.
This solution provider offers a virtual phone system. It is capable to connect anywhere from the world. Approximately 2,500+ call centers and phone systems use CloudTalk. The company believes in delivering the best customer experience through smart call center software.
Key features of CloudTalk;
Internal calls or extension
Fax to email
SMS / Text messages
Short numbers, etc.
Moreover, the benefits of CloudTalk include;
real-time report generation to measure agents’ progress
simple user interface so everyone can operate the system without difficulty
Automatic tracking and recording calls
Leverage remote work and offer flexibility to employees
CloudTalk also supports omnichannel call center experience. This helps in delivering uninterrupted communication. Customers admire its high-quality services after a sale.
4. Call Hippo
It is easy to use and operate the phone system. Recently, Call Hippo was rated as the best business phone system by U.S.news. It offers call center solutions for small businesses and enterprises. With its distinct features, it sustains competition.
Key features of Call Hippo
It offers reliable, secure software solutions for all types of call centers. The key advantages of this software incorporate;
Customization as per the business requirements
This company aims to facilitate communication and increase revenue. With its social media customer service software, you can communicate with customers via various social channels. It is the best suitable software for all types of businesses, be it a startup or an enterprise.
HoduSoft offers a variety of features that includes;
Web RTC phone
Single-tenant and multi-tenant support
Call disposition details
Answering machine detection
Time based inbound call routing
Apart from the key features this organization also offers add on features as per the requirement you can choose agent survey, a detailed quality analysis report, or SMS broadcasting system.
Why choose HoduSoft for omnichannel contact center software solutions?
1000 + concurrent calls
Attractive UI & UX
Robust and Secure system
Easy and simple deployment services
So, if you want to facilitate business communication and boost ROI, HoduSoft is for you. Go through the details and choose the software to enhance the customer call experience.
This contact center software that runs in web browsers. It proposes a modern solution to improve the customer experience and efficiency of the administrators. Dixa claims to save up to 20% of every agent’s efficiency. It is also easy to connect with various channels through this software
Features of Dixa contact center software include;
IVR – Interactive Voice Response
Contextual routing with external data
Automatic skill-based routing
Toll-free numbers outgoing
Premium phone numbers and many more
This solution comes with three categories; professional, premium, and Platinum. It depends on the need for your business to choose the right option to empower business communication.
Why Choose Dixa?
Efficient call routing facility – route right calls to the right agent
Simple customization process
Easy integration with the existing system
Prioritize customers’ queries
Use customer data for more rewarding conversations
Zendesk offers contact center solutions for all types of businesses. It helps to improve customer communication across every channel. The ultimate solution of this company allows customization as other businesses require.
The cloud-based software offers many features such as
A local or toll-free number
Inbound and Outbound calling
Unlimited concurrent calls
Automatic ticket generation
Call blocking caller ID in history
Up-to-date IVR system
Apart from the high-quality features it also presents many advantages.
It is easy to integrate with the existing system in your business
It also supports more than 70 telephone applications to promote business communication
It is easy to offer personalized support with Zendesk call center solutions
In short, this call center software solution aims to deliver excellent customer services. The ticketing system helps to solve customers’ queries quickly.
This Call Centre software helps in organizing customer interactions. Simple process to store data. With the tracking to expand business growth. it offers cloud or self-hosted Call Center software solutions.
The features of this call center software include;
Inbound phone calls
Call log and reports
Mobile app integration
Voicemail call transfer
Unlimited lines per number
Local phone numbers for US and UK
Besides, agents can create personalized invoices for clients. Just add client information and generate an email copy of an invoice. The software allows easy management of client interactions. It is also simpler to capture and store lead data, and fetch reports. Bitrix24 supports a wide range of operating systems.
Supported Operating Systems
Web browser (OS agnostic)
9. Virtual Contact Center by 8×8 Software
It is a cloud-based call center solution for SMEs. mall to midsized businesses. Virtual Contact Center by 8×8 Software offers a seamless connection between agents and customers. It is one of the most affordable call center software solutions.
Virtual Contact Center by 8×8 Software offers a wide range of functionality such as voicemail, email, web callback, web chat, and more. Other features include;
IVR -Interactive Voice Response
Call Routing, and many more.
This software solution offers many advantages for the company. Here is the list of benefits it provides;
Remote work capability
Flexible deployment services
Business continuity with disaster recovery
Most accurate forecasting and flexibility in scheduling
So, if you are looking for a virtual call center, this software solution is a good one to select.
This company provides straightforward contact center solutions. It helps in improving the productivity and efficiencies of agents.
Here is the list of key features;
Outbound and blended campaigns
Interactive voice response
Drag and drop scripting
Inbound email routing
Indicate estimated wait time
This call centre software offers simple and easy to use the operating system. This contact center software solution offers many important interests such as
Real-time analytics and reports
Training and development opportunities integrated contact center software
Standardize call Management process
Expandable visibility across all platforms
Understand what each software solution is offering. Identify your main objectives to select the software. Then make a final decision. Also, carefully analyze the features and functionality each contact center is proposing. So choose the best contact centers of their best matches with your requirement but thoroughly go through the offering and service the company provides. You should not only look for the services the company offers but also make sure the company offers post-deployment services. After purchase, you may require technical support, so choose the company is offering 24/7 tech support.