The importance of technology in business cannot be overemphasized. As modern society moves to cyberspace, businesses must embrace and leverage the benefits of information technology (IT). Every business, whether small or big, requires effective IT systems and services to stay relevant, efficient, and competitive. 

To ensure that your technology keeps its tip-top shape and remains updated on the latest tech trends, robust and dependable IT support services are vital. However, recruiting and managing an organic IT department can be costly. The average annual salary of an IT professional is around $62,571, plus the training, employee benefits, and other related costs. For small and medium-sized enterprises, hiring a full-pledged tech team is not feasible.

Fortunately, managed IT services offer a cost-effective and practical business model for maintaining your IT systems. Managed service providers (MSPs) are IT companies that provide technology services on a subscription or contractual basis. These companies offer a range of IT-related products and services. MSPs provide you with essential tech capabilities in areas of IT consulting, administration and management, hardware and software deployment, and cybersecurity. Their programs and pricing vary depending on the client’s requirements.

Many managed IT companies specialize in emerging areas of technology, such as the Internet of Things, artificial intelligence, machine learning, and cloud services. While these technologies are common among large companies, they also prove advantageous to small and medium-sized enterprises. Integrating advanced technologies into your business drives success and growth.

According to a specialist at Firewall Technical, working with the right MSP is crucial. While there are plenty of companies to choose from, not all MSPs offer the same range and quality of services. This makes it vital to sort through all available options. To help you choose, here are the top ten MSPs in the USA this 2020.

Here Are Top 11 Managed Service Providers 2020

1. Accenture

Acknowledged as one of the global leaders in the IT services industry, Accenture offers comprehensive IT services. The multinational company has an extensive partnership and robust innovation architecture. Accenture boasts of its solid digital integration capabilities, including IoT frameworks development, data integration, artificial intelligence and machine learning, and other emerging technologies. Services offered by the company are categorized under five classifications Consulting, Strategy, Operations, Technology, and Digital. The company works on a broad array of software, including SAP, Oracle, Salesforce, Workday, and Microsoft.

2. Ulistic

Ulistic has continued to be a trusted Marketing partner for MSPs and provides a wide range of effective & efficient MSP marketing over 10+ years and many of their first clients are still clients today. Ulistic is doing something right. Managed IT service companies globally trust Ulistic to guide, lead, and work alongside their own marketing and sales teams to provide a healthy flow of net new business opportunities or leads into their sales funnels.

3. Atos

The Paris-based Atos is a global leader in planning and implementing digital evolution and innovation. It specializes in data center transformation, AI, high-performance computing, cloud integration, and cybersecurity. At the helm of its research and development hub are top engineers, researchers, and IT specialists who provide a comprehensive approach in its solutions and technologies. The MSP has a notable list of partners, including Oracle, Google Cloud, Dell, Microsoft, Cisco, VMware, Salesforce, and more.

4. NTT Data

NTT Data Services is a leading IT consulting company that focuses on speed, innovation, collaboration, and success. The Tokyo-based MSP offers the following core services: managed services, consulting services, and cloud services. It is ideal for enterprise customers as this MSP can help you streamline business processes. NTT Data has one of the most advanced IT infrastructures, run by a robust workforce of 15,228 employees.

5. Cognizant

Cognizant boasts of a high level of loyalty due to its comprehensive approach. It has an impressive customer retention rate, which speaks volumes about its services. Based in New Jersey, this MSP aims to build a technology infrastructure that will prepare its customers for the future. Services offered by cognizant revolve around three areas: refreshing and modernizing systems, reinventing and redesigning existing business models; and reshaping core business processes and operating models. It caters to businesses from across 20 industries, including retail, healthcare, life sciences, banking and financial services, and manufacturing.

6. Capgemini

With over 50 years in the IT industry, Paris-based Capgemini is at the forefront of digital innovation and managed services. The multinational company is present in more than 40 countries and has over 10,000 employees. In 2019, the French company reported a net profit of $933 million, which marks a significant growth from the previous year. Although Capgemini serves major industries, it is more visible in the healthcare, media, manufacturing, and retail sectors.

7. IBM

American multinational company, IBM is a major IT brand with a presence in over 170 countries. It offers a comprehensive list of IT services directly and through the MSP model. The company leverages emerging technologies such as machine learning, AI, cloud integration, IoT, and blockchain. It is also at the forefront of the research and development of quantum computing platforms.

8. CDW Corporation

CDW built its name in software and hardware retail but also offers reliable IT managed services, consulting, and professional services. The company has private and government organizations as clients and specializes in the field of education, financial services, energy, and healthcare. CDW is known for developing specialized IT solutions, including IaaS, SaaS, and cloud integration. It has a deep partnership with Google, Adobe, IBM, and Microsoft.

9. HCL Technologies

Headquartered in India, HCL Technologies has operations in 44 countries. HCL’s core services range from business processes, IT operations, application design and delivery, and security. Its programs follow a systematic approach called Mode 1-2-3 methodology. The company has over 150,000 employees. In 2019, it posted a net income of $1.55 billion.

10. Infosys

Infosys is the second-largest IT company in India and operates in 45 countries. The multinational corporation specializes in emerging digital technologies including wearables, AI, IoT, experimental interfaces, machine learning, and more. The company collaborates with leading tech providers such as IBM, Microsoft, SAP, AWS, Adobe, Google, and HP. In 2019, Infosys reported a net income of $2.33 billion.

11. Rackspace Technology

Rounding up this list is the American IT company Rackspace. The company offers numerous products, solutions, and services to support your IT system. It specializes in designing, developing, and managing data centers, enhancing cybersecurity, and optimizing business processes. Rackspace offers professional experience in the fields of business intelligence, data management, e-commerce, and other areas. Its managed IT services cater to key sectors, including pharmaceuticals, media, healthcare, and finance. It has an annual revenue of $2.3 billion.