VoIP makes it easy for companies to add new numbers and new lines. You can consolidate all of your offices around the world into one telecommunications system without installing any hardware and configuring separate phone systems at each branch. Employees who work remotely or travel can use this single system to stay in touch with colleagues. The company will always maintain contact with this type of telephony regardless of the network quality and will be able to keep in the work of its contact center or hotline.

What is the use of VoIP?

Telegram, Viber, Skype, or Zoom are quite enough to connect with friends from other regions. You can choose tools that suit all interlocutors in this case. However, it is better to use VoIP telephony for remote work, especially when there’s communication with foreign institutions or new contacts. Why?

• There’s a package of additional services. For example, call forwarding, conversation recording, integration with various CRM applications, and other programs. This is convenient if you work from home and often communicate with clients. You can set up smart forwarding. 
• Cloud telephony applications allow you to share files, send text messages to customers, and set up callbacks.
• Functionality is useful in everyday life. For example, you are waiting for a call from the airline about the status of the flight or waiting for confirmation of enrollment from a foreign university. You cannot miss a call but you cannot always be in touch. The VoIP system will direct the caller to voicemail so you don’t miss a message.
• Cloud telephony can help you save money if you need to make frequent outgoing calls. Freezvon provider sets reduced rates for a South Africa virtual number, so it’s quite realistic to spend small amounts for quality communication.

VoIP operators are constantly testing new business models to keep costs down. The demand for VoIP systems has increased due to the pandemic. Cloud telephony is needed by companies and entrepreneurs who work remotely. Today most have already abandoned landline phones and solving work issues on a mobile phone turned out to be not always convenient. In addition, no one plans to return to analog telephony, instead, many are switching to VoIP. Now it has become the same necessary attribute of a home office as a CRM system, a video conferencing service, and a reliable VPN.

What feature is a perfect one for offices?

Call routing is only considered when incoming calls are not handled properly. This immediately becomes a headache for any businessman. After all, potential clients cannot call the company or simply end up with incompetent managers. As a result, customers leave and the business loses profits. Call routing makes you forget what a lost lead is like forever. This is not an exaggeration. It’s the main function of cloud telephony and directs calls according to the given algorithms: the reason for the call, the day of the week, the time of the day, the skills of the operator, and much more.

Call routing technologies 

The main task of routing is to connect the customer with a qualified manager as quickly as possible. Thus, the system uses a set of technologies that make this process not only fast but also accurate. Here are some of them.

• Time of day. It’s suitable for companies that use a South African virtual number and work with clients in different time zones.
• Specific language preferences and customer demographics. Language skills are provided to every employee in the system. When a call comes in, the subscriber automatically switches to a specialist whose competence is best suited to solve his/her issue.
• Sales or support manager skill set. The system routes calls based on your guidance on who is best suited to handle a particular call.
• Caller ID, etc.

Most services we use today are virtual. People store documents and photos in the clouds the same as send messages in instant messengers and social networks. Cloud systems are accessed by all devices connected to the network, from smartphones and laptops to smart refrigerators and speakers with a voice assistant. So VoIP is the technology of the present, which is likely to become an essential part of the future.