When you are away from the employees working in the field, you just need to track all their activities, keep them organized, and ensure their safety measures.
A good field service management software helps you track your employees, process service orders, keep your customers happy, and grow your business.
There is an end number of field service management software out there, so it’s a little difficult to find the best one for your business.
What is Field service management software?
Field service management (FSM) software helps companies to progress the flow of on-site work order, time tracking, dispatch service technicians, collect payment in the customer site, and much more.
The inbound features of field service management software include,
- Work order management
- Inventory management
- Fleet tracking
- Reporting and analytics
These features connect home office, warehouse, and field technicians in companies more effectively by saving all their time and effort.
The field service automation (FSA) tools help to do manual work like scheduling, dispatching, and skills matching.
Field service management companies usually undergo (3 important pain points) as follows,
- disjointed communications
- over-scheduled resources
- under-skilled technicians
Field service management systems, if you use it in the right way, will address every issue.
This article is all about the benefits and functionalities of the top 10 FSM solutions.
1. Microsoft Dynamics 365 Field Service
Microsoft Dynamics 365 Field Service is an Intelligent field service management software.
This enables companies to offer the best customer experiences by maximizing efficiency and minimizing costs in the field.
The Field Service application enables you to:
- Improve first time fix rate
- Complete more service
- Manage follow-up
- Reduce travel time
- Organize and track customer issues
- Communicate to customers
- Provide equipment history to the field technician
Here are few organizations that use FSM software:
- Health care
- Equipment maintenance
Trazr is super affordable and efficient among all. This helps you to schedule your daily jobs and increases customer satisfaction with reminders automatically.
Trazr saves customer’s data and information highly secured. You can even customize as per your business needs, and it’s very simple to use. You can manage schedules in both web and mobile apps.
You can assign jobs to your field staff and access details like (Client, Location, Description, Tasks, Notes) automatically. You can track jobs, field workers, and field vehicles using our GPS live location tracking in real-time.
Benefits of Trazr:
- Reduce phone calls
- Save money
- No prior investment
- Simple to use
- No maintenance cost
- Affordable cost
- Highly secure
- Customizable back end
3. Oracle Field Service Cloud
This software is very unique and based on self-learning technology. As it is a cloud-based service provider for customer communication solutions.
This software offers an end to end solution process for booking activity, doing service, and emergency schedule maintenance for businesses.
Oracle is one of the popular field service management software in the industry.
Oracle helps you to explore the following features,
- Scheduling and routing
- Time-based routing technology
- Work fingerprint
- Automatic resource routing
- Routing visualizations
If you hold a business or company, this will improve your productivity to a great extent.
The important benefit of this field service management software is that it helps to increase your revenue and boosts customer satisfaction.
So, if you are using this software, Be assured to see great outcomes such as relationship management, technician experience, efficiency field service automation, and more.
Fieldpoint’s Field Service Management Software helps you to,
- improve productivity
- increase your revenue
- boost customer satisfaction
- support complex service
- volatile schedules
Jobber can be the best platform for you if you need to double your business profits.
You can customize this software and it’s helpful for organizing small businesses. This helps to manage and collect payments from customers.
Jobber is useful for various industries like- commercial cleaning, landscaping, painting, pool service, pest control, pressure washing, residential cleaning, and more.
The features of Jobber includes,
- CRM tools to monitor customers
- Jobber Payments accepts credit card payments on the field
- The platform includes an easy expense tracker.
Kickserv has excellent features such as calendar views, job management, customer management, invoicing and online payments, user-friendly mobile application, detail report facility, GPS tracking, intelligent marketing app, customer account center, and the list goes on.
This software is built for a local plumbing company to run their own businesses.
Popular Guides Featuring Kickserv are,
- Field Service Mobile Apps
- Field Service Software
- GPS Tracking Software
- HVAC Software
- Plumbing Software
- Service Order Software
This is a field service management software that is popular for its unique features and characteristics in the market.
This software enables various classifications including, service scheduling software, dispatch software, call booking software, home services marketing software, custom reporting software, and etc.
You can track mobile numbers, and manage real-time campaign statistics to uplift your business with the right ads.
- Billing & Invoicing
- check Contact Database
- check Contract Management
- check Dispatch Management
- check Electronic Signature
- check Inventory Management
This software helps you to handle multiple jobs at one time, it reduces your time in reaching more customers.
This field service management software is excellent and reduces the operating costs, labor commitments, and much more.
If you’re looking for management services in the field, then you can’t miss out on Skedulo.
It’s an awesome mobile workforce management software and helps mobile employees to work efficiently.
Skedulo engages employees for work success with:
- Precise appointment times
- Seamless connection to customer data
- Simple, intuitive mobile data collection
- Sophisticated job match
9. Pega Platform
The Pega Platform is changing the business world with powerful digital transformation.
It unites all the leading artificial intelligence, intelligent automation, and customer engagement capabilities in one place.
Building an app is a complex factor as it requires more struggle. Pega’s unified approach meets the business-grade application without any code authorities.
You will experience the simplicity of the powerful Pega Platform each time.
- Reduce manual processing
- Collaborate between business users, and developers.
- Get to outcomes faster
Geopointe is an excellent geolocation application that is on-demand in AppExchange.
Geopointe helps end-users, managers, administrators, and developers to analyze geographical data.
This also promotes efficiency and streamlines the business process. Geopointe was launched back in 2010 in Irvine, California.
This software has a huge presence in the United States and loyal customers across the world.
- Geographic searching & analysis
- Live vehicle & asset tracking
- Routing & optimization
- Actionable data
- Route planner
- Salesforce mobile ready
What is the future of FSM software?
The field service management software will be adopted more in the future. Moreover, Artificial intelligence will play a big role and many industry-leading service companies have adopted an FSM already.
A 2018 statistics shows 44% of FSOs feel they need mobile field service to handle competitive pressures. People believe that smart eyewear will get deployed by 2020 for field use.
The FSM tools help you to optimize communication and coordination, adopters are taking a big edge over the companies not using it.
You must be aware of the latest technological developments to implement in your company.
Before you purchase a field service management solution or mobile field service app, take a free demo first. Don’t go for an app that doesn’t fit in with your company goals and culture.
Furthermore, then service provider you’re the one who knows everything about your organization or service businesses.
Ensure to find the best option that meets all your purposes.
Best wishes to your software hunting!
About the Author
Sajitha is a skilled Content Writer at ZuanTechnologies. She holds her Masters in English and has a keen interest in discovering new ways to reach more clients through her Content. She also has expertise in thesis writing and a zealous Self-published author of fiction.